Classic Elegance by Lauren Policies

I thrive on providing each and every client who walks through the doors the best possible service I can offer. That’s why I have some basic policies in place to ensure everyone enjoys their Classic Elegance by Lauren experience. These are just some general things to keep in mind to make sure your experience with me goes as smoothly as possible.

*A confirmation text/ email will be sent out 72 hrs prior to your service. Please confirm, change, or cancel your services at that time in order to hold your appointment slot. 

*  ALL PAYMENTS ARE DUE IN FULL AT THE COMPLETION OF SERVICE. Payment forms accepted: Venmo, gift certificates, all major credit cards, Apple/Google pay and as always, cash is always warmly greeted. Unfortunately checks are not being accepted at this time.  

* I personally guarantee all of my work. If you are not 100% satisfied with your hair, please contact me within 7 days of your original appointment date so that we may set up a new appointment. Monetary refunds will not be provided. If need be, I will be more than happy to set up an appointment to physically address any and all adjustments to ensure your satisfaction. 
 
* Please arrive on-time for your appointment. If arriving more than 15 mins past your appointment time, a service may need to be rendered to ensure your hair is completed in your reserved time slot. 
 * Please arrive with the proper wear/ neckline for your appointment. Smocks may be provided, for your convenience. Classic Elegance by Lauren will not be held responsible for damaged clothing/articles.

 * Please inform me of any allergies or sensitivities you may have, prior to your appointment. 

*For safety reasons, children under the age of 10 will not be authorized to receive chemical services and must be accompanied by a parent or guardian to all appointments. 
                                          CANCELLATIONS 
My booking program provides a confirmation link, via text/email, 72 hours prior to your appointment. Please, simply click the link so I know you’re keeping your appointment. The program also sends a reminder 24 hours prior. This is the perfect opportunity to contact me directly if your unable to make your visit and to avoid any additional fees.       I understand your time is valuable, as is mine. Out of respect to myself and my clients, I request you kindly allow at least 48 hrs notice should you need to cancel any appointment.Cancellations made 24 hrs or less before your appointment time will incur a fee of 25%. No-Show’s will will incur a fee of 100%. No-showed appointment’s may NOT be rescheduled without a 50% deposit. Cancellations made via e-mail to: ClassicEleganceByLauren@yahoo.com or by text/call to: 508-561-2462 prior to (at least) 24 hrs in advance will be applied with no penalty